Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Outstanding treatment from the very first out patient appointment. All the staff are so friendly & welcoming - they make you feel relaxed & very comfortable. Food was very good & there was an impressive selection. The room was very spacious, well appointed & the whole place was spotlessly clean.
North Downs Hospital
Thursday, 25 April 2024 -
The hospital was clean and comfortable. I had my own space and was provided with everything I needed
North Downs Hospital
Wednesday, 24 April 2024 -
Every member of staff so kind and friendly. The hospital has a very homely feel to it. Great communication from staff, you weren’t left wondering when something might happen. I felt very much cared for. Thank you
North Downs Hospital
Monday, 22 April 2024 -
It was satisfactory
North Downs Hospital
Friday, 19 April 2024 -
I would like to say thank you so much to the Consultant and the nursing team for being so kind and patient. I would recommend your hospital anytime to anyone. Kind Regards Upkar Kempster
North Downs Hospital
Tuesday, 16 April 2024 -
North Downs Hospital is excellent with great communication and consideration to their patients.
North Downs Hospital
Friday, 12 April 2024 -
Great experience carried out in a very nice environment.
North Downs Hospital
Wednesday, 10 April 2024 -
North Downs staff have been friendly, helpful and attentive in all parts of my care whilst I attended the hospital and have to say the whole experience was first class. If there is one criticism its the automated phone system when you call the hospital, too many options, and I've waited for more than 10 minutes on a couple of occasions and still not spoke to a person....!
North Downs Hospital
Wednesday, 10 April 2024 -
The hospital was clean and a pleasant environment to be in. The waiting area was comfortable as well as at a good room temperature to wait in. it was light and airy.
North Downs Hospital
Monday, 8 April 2024 -
My partner tore his meniscus and from the moment we were referred to North Downs the service has been exceptional. From the prompt appointments to the welcoming staff we could no have been happier with the service. On operation day the staff were all warm and welcoming, they couldn't do anything more for us. The anaesthetist really put my partner at ease before the surgery, the surgeon has been constantly supportive and explained everything before it happened, the nurses were lovely and happy. Just all in all the hospital and staff deserve a huge respect and round of applause. Thank you.
North Downs Hospital
Friday, 5 April 2024 -
I have had two knee replacements at North Downs and both experiences have been very positive. The nursing staff was very caring and friendly and made me feel comfortable during both my stays.
North Downs Hospital
Thursday, 4 April 2024 -
No comment
North Downs Hospital
Wednesday, 27 March 2024 -
Very good and friendly staff and excellent telephone communications with patients.
North Downs Hospital
Sunday, 24 March 2024 -
I was cared for extremely well both pre op and post op. I felt I could ask Questions when necessary.
North Downs Hospital
Friday, 15 March 2024 -
All good , great coffee.
North Downs Hospital
Thursday, 14 March 2024
