Patient Feedback

Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

  • I was cared for extremely well both pre op and post op. I felt I could ask Questions when necessary.

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    North Downs Hospital

    Friday, 15 March 2024
  • All good , great coffee.

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    North Downs Hospital

    Thursday, 14 March 2024
  • Overall I had a good experience with the hospital. The team are very friendly and reassuring and the environment is good. The rooms need improving the first room I was given was freezing which given the time spent in it was 3-4hrs pre and post surgery wasn’t ideal. I understand the medical staff are very time pressured but given the risks surrounding eye surgery and infections I feel they could have responded sooner when I called them. I contacted them 7am on a Saturday 36hrs after surgery after waking in pain and a very red eye - symptoms you are told to contact them immediately about when discharged. Despite chasing twice through reception nobody from the medical team called until 3pm that afternoon. In that time Mr Khan who I’d emailed that morning very worried called me from home within the hour to review my symptoms. If he hadn’t I would have spent an entire day extremely worried and I’m very grateful he did. I do feel the admin/accounts team need to look at their processes and document sharing. Logging in is difficult, all documents are on white backgrounds which with cataracts make them very difficult/impossible to read due to the glare. I also had to highlight to the accounts person when she called for payment of my second eye surgery, that I hadn’t been billed for the first one - which they had completely missed and thought someone had contacted me.

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    North Downs Hospital Thursday, 14 March 2024
  • Felt comfortable throughout and staff were fantastic.

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    North Downs Hospital

    Wednesday, 13 March 2024
  • Overall good experience.

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    North Downs Hospital

    Wednesday, 13 March 2024
  • All members of staff were very professional and friendly.

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    North Downs Hospital

    Wednesday, 13 March 2024
  • Very warm welcoming

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    North Downs Hospital

    Tuesday, 27 February 2024
  • all good...no problem

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    North Downs Hospital

    Monday, 26 February 2024
  • Friendly, caring and very clean hospital. The experience of North Downs Hospital was first class

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    North Downs Hospital

    Thursday, 22 February 2024
  • There is always good service provided at this hospital. This is the second time I need an operation there and feel confident the staff are able to preform this .

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    North Downs Hospital

    Monday, 19 February 2024
  • Welcoming and comfortable

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    North Downs Hospital

    Sunday, 18 February 2024
  • Amazing service throughout the Procedure!

    star rating

    North Downs Hospital

    Saturday, 27 January 2024
  • star rating

    North Downs Hospital

    Thursday, 18 January 2024
  • All staff members were friendly; including reception and hospitality members, who were very entertaining! The nurses specifically listened to my concerns, and offered great reassurance before I underwent the treatment. The medical staff were excellent in explaining my procedure and possible outcomes. I felt that my treatment and stay at North Downs Hospital was important to the medical staff.

    star rating

    North Downs Hospital

    Saturday, 9 December 2023

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