Leave your feedback
If you would like to leave feedback regarding your care at North Downs Hospital please follow the links below to submit your feedback:
Georgina Myers, Caterham
I would highly recommend Mr Khan and North Downs Hospital for Cataract operations. I was a little apprehensive about having my cataracts removed but on visiting Mr Khan my worries disappeared, he explained to me everything involved in the operation, so made me feel much easier about it. The care and attention I received was excellent.
Vicki Bartholomew, West Malling
Everyone was polite, cheerful and friendly. I felt very comfortable immediately even though I was nervous about my operation.
I was given all the help I needed and allowed to be independent also. The medical team were approachable and professional at all times.
I would not hesitate to recommend North Downs Hospital to my friends and family.
Thank you for looking after me so well.
Mr B Rush, Oxted
My stay in North Downs Hospital was excellent. The pre surgery physio session helped a lot and informed me of what to expect after the operation.
The operation was very relaxed in manner and the team were so confident and informative in all aspects.
After the operation the nursing and physio care was very attentive and encouraging.
The cleanliness and hygiene was first class and the meal times were quite a treat with staff making you feel individual, just like a hotel. Well done.
Mr Burke, Chaldon
From reception to discharge, I cannot fault your hospital or staff. I had TKR (total knee replacement) surgery and I must thank ALL your staff for helping get through a major operation. All the nursing staff were excellent and professional. In particular, Gemma, Anna, Stephanie, Karen and Elaine looked after me more than others. They were brilliant and I cannot thank them enough - kind, considerate, totally professional and went the extra mile to ensure I was ok.
Ms Maynard, Oxted
Everything was perfect, from the time I arrived to the time I left. Mr Marsh and the nurses did a lovely job. Thank you all very much. I wish I had had it done sooner.
Mr Brady, Tadworth
I found that every department at North Downs Hospital was first class. My treatment was first class. All the staff were wonderful from the top to the bottom. Spotlessly clean, happy and very, very efficient.
Thank you all indeed from a grateful patient.
Mrs H, Caterham
From the moment of entering the hospital I was welcomed with politeness and kindness. The nurses went out of their way to make me comfortable and reassure anxiety. The Surgeon also was kind, explaining all that would happen. The porter who walked with me to the Operating Theatre was kind and friendly. The nurses in the Theatre also treated me so kindly. Afterwards I was offered a warm drink and something to eat. I was made to feel like a welcomed guest.
Mr N, Caterham
I think the overall care provided was excellent and if I have to spend time in hospital again then I would try to ensure it was at North Downs!
I would have no hesitation in recommending to others. Thank you everyone for your professionalism.
Mr M, South Croydon
The overall level of care was excellent. I was informed at all stages of what the process was going to be. Levels of appearance and cleanliness were good. I would especially like to thank Staff Nurse Elaine Ferguson for her help and attention and general cheery demeanour.
Mrs H, Croydon
Everything and everyone were perfect. I had total faith in Mr Ofuasia and the Anaesthetist who were very reassuring and I was very grateful for their expertise. All nursing staff including the nurse who did my pre op tests were wonderfully kind, patient & reassuring. The catering staff and the gentleman who accompanied me into the Anaesthetic room were so kind. The food was very nice and very healthy.
I had been nervous about the op and the stay in hospital but thanks to all the expertise and kindness, my fears were totally unfounded. Thank you so much.
Mr B, Horley
Fantastic care, and highly efficient. Nothing was too much trouble, and everything went very well.
Thank you to all the staff who looked after me. You are all wonderful!
Mrs W, Redhill
Just a short note to thank all the staff who looked after me so well during my stay at North Downs Hospital. I could not fault the treatment I had and the food was so good. I’m sure the lovely peaceful environment helped my recovery. A big thank you to all.