We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
I was cared for extremely well both pre op and post op. I felt I could ask Questions when necessary.
North Downs Hospital
Friday, 15 March 2024
All good , great coffee.
North Downs Hospital
Thursday, 14 March 2024
Overall I had a good experience with the hospital. The team are very friendly and reassuring and the environment is good. The rooms need improving the first room I was given was freezing which given the time spent in it was 3-4hrs pre and post surgery wasn’t ideal. I understand the medical staff are very time pressured but given the risks surrounding eye surgery and infections I feel they could have responded sooner when I called them. I contacted them 7am on a Saturday 36hrs after surgery after waking in pain and a very red eye - symptoms you are told to contact them immediately about when discharged. Despite chasing twice through reception nobody from the medical team called until 3pm that afternoon. In that time Mr Khan who I’d emailed that morning very worried called me from home within the hour to review my symptoms. If he hadn’t I would have spent an entire day extremely worried and I’m very grateful he did. I do feel the admin/accounts team need to look at their processes and document sharing. Logging in is difficult, all documents are on white backgrounds which with cataracts make them very difficult/impossible to read due to the glare. I also had to highlight to the accounts person when she called for payment of my second eye surgery, that I hadn’t been billed for the first one - which they had completely missed and thought someone had contacted me.
North Downs HospitalThursday, 14 March 2024
Felt comfortable throughout and staff were fantastic.
North Downs Hospital
Wednesday, 13 March 2024
Overall good experience.
North Downs Hospital
Wednesday, 13 March 2024
All members of staff were very professional and friendly.
North Downs Hospital
Wednesday, 13 March 2024
Very warm welcoming
North Downs Hospital
Tuesday, 27 February 2024
all good...no problem
North Downs Hospital
Monday, 26 February 2024
Friendly, caring and very clean hospital. The experience of North Downs Hospital was first class
North Downs Hospital
Thursday, 22 February 2024
There is always good service provided at this hospital. This is the second time I need an operation there and feel confident the staff are able to preform this .
North Downs Hospital
Monday, 19 February 2024
Welcoming and comfortable
North Downs Hospital
Sunday, 18 February 2024
Amazing service throughout the Procedure!
North Downs Hospital
Saturday, 27 January 2024
North Downs Hospital
Thursday, 18 January 2024
All staff members were friendly; including reception and hospitality members, who were very entertaining! The nurses specifically listened to my concerns, and offered great reassurance before I underwent the treatment. The medical staff were excellent in explaining my procedure and possible outcomes. I felt that my treatment and stay at North Downs Hospital was important to the medical staff.
North Downs Hospital
Saturday, 9 December 2023
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