Our ongoing commitment to providing outstanding patient care means we are implementing a new electronic patient record system. You may notice our processes take slightly longer than usual, and we apologise if this causes any inconvenience. Thank you for your understanding and patience.

Contact us

Leave your feedback

If you would like to leave feedback regarding your care at North Downs Hospital please follow the links below to submit your feedback:

Reputation Summary

Patient Feedback

  • About four years ago I was your (physiotherapy) client recovering from an ACL reconstruction.  I just wanted to send an email to express my gratitude for the work you did with me.  Since my rehabilitation I have been able to play four years of college football in America without any physical set backs.  I have put my body under a lot of stress over the four years and thankfully my body has coped; I place a large portion of responsibility for that on you, and the confidence you gave me during my rehabilitation.  I have had the best years of my life and achieved success, thank you for the work you did with me that allowed me the opportunity. (Connor O)

  • My daughter attended North Downs hospital for a stomach operation last week. We found the level of care second to none. Nurses were exceptional and couldn't do enough. Our general opinion could not be better and we would definitely return if needed. The best care we've ever had in a hospital environment without feeling clinical. Great job! Thank you so much for looking after us with such great care. (Julia Jackson Webb)
  • Dear North Downs Hospital
    Please pass on my thanks to two doctors for their exceptional help and expertise. The theatre staff were outstanding, encouraging and helpful at the exactly the right time during unpleasant moments of my procedures, the nurses in the ward even the receptionist were perfect, not forgetting the lovely person who brought me my cup of tea and biscuits.This must be the best hospital in the country. Professional, well organised, well managed, polite, efficient, helpful and informative staff. 12/10. Please pass on my thanks to all concerned, Thank you NDH.  (Mr Has Meghji)
  • The care I received before and after my operation was outstanding. The operating theatre staff were just wonderful keeping calm and reassured and that is so important, and my after care was also so cheerful and helpful. Well done to all. (Letitia Brindle)
  • Last week I had a cataract operation . The staff were so delightful and couldn't have been more helpful . Both my surgeon and their team were exceptional . So pleased with the results . Also a really great cup it tea !!  Thank you all. (Anonymous)
  • I went in to have my gall bladder removed. I was admitted at 4.00pm. Operated on at 4.46 pm. Stayed in overnight and had the most excellent care from, in no order, the surgeon and anaesthetist, receptionist, the happy staff in the recovery area and all of the fantastic nursing staff who looked after me for the 18 hours I was in. Any nerves i may have had, soon disappeared. I think the excellent care helped me to walk my dogs 24 hours after discharge. Four days later now, I feel right as rain. Thank you to everyone at North Downs hospital. (Anonymous)

Contact Enquiry

Need some advice or like to make an enquiry? We're here to help




Spread the cost of your treatment

  • Fixed monthly payments over a term that enables you to budget
  • Loan money paid directly to Ramsay Health Care
  • A loan designed to put more expensive health procedures within easier reach
  • Simple Online application
More Information



  • Your choice of consultant
  • No cancellations
  • Appointments to suit you
  • 0% finance available
  • No waiting lists
  • Fixed price packages
  • Unlimited aftercare
  • Price Match

Terms and conditions apply

More Information

Free WIFI at Ramsay

WiFi Powered by The Cloud